Privacy Policy

HLM Global LLC (“we,” “us,” or “our”) operates the website https://hlmglobal.site (the “Site”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site and the choices you have associated with that data.

We use your data to provide and improve the Site and our services. By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, you must not use our Site.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our service to you.

Types of Data Collected:

A. Personal Data
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:

  • Identity & Contact Data: Email address, first name and last name, phone number, billing and shipping address.

  • Financial Data: Payment card details are processed directly by our secure third-party payment processor, Stripe. We do not store full credit card numbers on our servers. We may receive and store the last four digits of your card and its expiration date for reference.

  • Transaction Data: Details about purchases you make through the Site (order history, items purchased, amounts paid).

  • Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Site.

  • Usage Data: Information about how you use our Site, such as pages viewed, time spent on pages, clickstream data, and navigation paths.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

B. Cookies and Tracking Data
We use cookies and similar tracking technologies to track activity on our Site and hold certain information.

  • Cookies are small files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

  • We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted) for purposes such as:

    • Maintaining your shopping cart.

    • Remembering your login session.

    • Understanding site usage to improve performance.

    • Serving targeted advertisements (through third-party services like Google Analytics and Facebook Pixel).

2. How We Use Your Data

HLM Global LLC uses the collected data for various purposes:

  • To Process and Fulfill Your Orders: To manage payments, fees, and charges, and to deliver your purchases.

  • To Manage Your Account: To provide you with access to your account and order history.

  • To Communicate With You: To send you order confirmations, shipping notifications, service updates, and responses to your inquiries.

  • For Customer Support: To provide customer service and support.

  • For Marketing (with your consent): To send you promotional materials about new products, special offers, or other information we think you may find interesting. You can opt-out at any time.

  • To Improve Our Site: To analyze how customers use our Site, troubleshoot technical problems, and improve the user experience, layout, and product offerings.

  • For Security: To detect, prevent, and address technical issues, fraud, or other potentially illegal activities.

  • To Comply with Legal Obligations.

3. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it. We typically rely on the following legal bases:

  • Performance of a Contract: Processing your data to fulfill an order you have placed with us.

  • Legitimate Interests: Our legitimate business interests in operating and improving our Site, provided those interests are not overridden by your rights (e.g., using data for analytics and fraud prevention).

  • Consent: Where you have given us explicit consent, such as for marketing communications.

  • Legal Compliance: To comply with a legal obligation.

4. Data Sharing and Disclosure

We do not and will not sell your Personal Data. We may share your data in the following limited circumstances:

  • Service Providers: We employ trusted third-party companies and individuals to facilitate our Site (“Service Providers”), provide services on our behalf (e.g., payment processing by Stripe, shipping carriers like USPS/UPS, email marketing services, web hosting, analytics), or assist us in analyzing how our Site is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your data is transferred and becomes subject to a different Privacy Policy.

  • Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations (such as tax, accounting, or consumer law requirements), resolve disputes, and enforce our agreements. Transaction data is typically retained for a minimum of 4 years for accounting and warranty purposes. If you have an account, we will retain your profile data until you ask us to delete it.

6. Your Data Protection Rights

Depending on your location, you may have certain data protection rights. HLM Global LLC aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and/or if you want it to be removed from our systems, please contact us at danny@hlmsg.com.

In particular:

  • Right of Access & Portability: You have the right to request copies of your personal data.

  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your personal data, under certain conditions.

  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

  • Right to Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw that consent at any time.

  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of any marketing email.

We may ask you to verify your identity before responding to such requests.

7. “Do Not Track” Signals

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

8. Security of Data

The security of your data is important to us. We implement commercially acceptable administrative, technical, and physical safeguards designed to protect your Personal Data. This includes using SSL encryption on our Site and partnering with PCI-compliant payment processors like Stripe.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

9. Links to Other Sites

Our Site may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children’s Privacy

Our Site is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

11. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer and process the data in the United States. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, your data, or your rights, please contact us:

By email: danny@hlmsg.com
By mail: HLM Global LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA