Shipping Policy

At HLM Global LLC, we are committed to getting your carefully selected products to you as quickly and reliably as possible. This Shipping Policy outlines our delivery procedures, timeframes, costs, and what you can expect once your order is placed. Please read this policy carefully, as it contains important information about your rights and responsibilities.

I. Order Processing & Handling Time

  • Processing: Once your order is placed and payment is authorized, our team begins processing it for shipment. Our standard order processing time is 1-3 business days (Monday through Friday, excluding holidays). This includes order verification, picking, packing, and handing off to the carrier.

  • Holidays & Delays: Processing and shipping times may be extended during peak seasons (e.g., holidays, major sales) or due to unforeseen circumstances (e.g., extreme weather, supply chain disruptions). We will communicate any significant delays via email.

  • Order Verification: For fraud prevention, we may contact you to verify certain orders before processing. Please ensure your contact information is accurate.

II. Shipping Destinations & Carriers

  • Domestic (United States): We ship to all 50 U.S. states, including Alaska and Hawaii, as well as to APO/FPO/DPO addresses. Domestic orders are typically fulfilled via a network of carriers including USPS, UPS, and FedEx, depending on package size, weight, and destination for optimal speed and cost.

  • International: We are pleased to offer international shipping to a growing list of countries. Shipping options and available carriers will be displayed at checkout based on your destination. The customer is solely responsible for any and all customs duties, import taxes, tariffs, and brokerage fees imposed by the destination country. These fees are not included in our shipping costs or product prices and are collected by the local authorities upon delivery.

III. Shipping Timeframes & Delivery Estimates

Shipping times begin after your order has been processed and picked up by the carrier (i.e., after the handling time).

  • Continental U.S. (Lower 48 States):

    • Standard Shipping: 5-10 business days.

    • Expedited Shipping: 2-5 business days (if available at checkout).

  • Alaska, Hawaii, Puerto Rico, and U.S. Territories: 7-15 business days via USPS or equivalent service.

  • APO/FPO/DPO Addresses: 10-20 business days. Delivery times to military addresses vary greatly depending on the final destination.

  • International Orders: Delivery times vary significantly by country and customs processing. Typical ranges are 10-25 business days. Please note that customs clearance is outside of our control and can cause additional delays.

These are estimates, not guarantees. Transit times provided by carriers are approximations. We are not liable for delays caused by the shipping carrier, customs, weather, or other events beyond our reasonable control.

IV. Shipping Costs

Shipping costs are calculated in real-time at checkout based on:

  • Your shipping destination (zip code/country).

  • The total weight and dimensional size of your order.

  • The selected shipping speed (Standard vs. Expedited).

We strive to keep shipping costs as low as possible by partnering with reliable carriers and optimizing our packaging. You will see the exact shipping cost before you complete your purchase. Shipping charges are non-refundable, unless the return is necessitated by our error (e.g., we shipped the wrong or a defective item).

V. Order Tracking & Delivery

  • Tracking Information: As soon as your order ships, you will receive a shipping confirmation email containing your tracking number(s) and a link to the carrier’s tracking page. You can also find this information by logging into your “My Account” section on our website.

  • Delivery: Packages are typically delivered to the front door, mailbox, or a designated safe location. Carriers may require a signature for certain items or destinations. It is the customer’s responsibility to ensure the shipping address is correct and complete. We cannot redirect a package once it has been shipped.

  • “Delivered” Status but No Package: If your tracking information states the package was delivered but you cannot locate it:

    1. Check around your property, with neighbors, and in any designated safe drop-off areas.

    2. Wait 48 hours, as carrier scans can sometimes be premature.

    3. Contact the shipping carrier directly with your tracking number to initiate a trace.

    4. If the carrier confirms loss, contact us at danny@hlmsg.com so we can assist you further.

VI. Risk of Loss & Damage

Title to the products and risk of loss passes to you upon our delivery of the items to the carrier. This means that once the carrier scans the package as received, responsibility for the shipment in transit transfers to you. However, we stand behind our products:

  • Damaged in Transit: If your order arrives visibly damaged, refuse the delivery if possible and contact us immediately (within 7 days of delivery) at danny@hlmsg.com with photos of the damaged packaging and product. We will work with the carrier to file a claim and send you a replacement or issue a refund.

  • Lost in Transit: If your tracking shows no movement for an extended period (e.g., 10+ business days for domestic shipments) or is marked as lost by the carrier, contact us. We will work with the carrier to locate the package or, if deemed lost, reship your items or issue a refund.

VII. International Shipping: Important Notes

  • Customs & Import Duties: HLM Global LLC is not responsible for any customs fees, import taxes, VAT, or duties levied by your country. These are the responsibility of the recipient and are payable upon delivery or pickup. The amount is determined solely by your local customs authorities. We cannot predict these charges, and we declare the full commercial value of all shipments. We mark international packages as “Merchandise” and cannot underdeclare values.

  • Shipping Restrictions: Some products may be restricted from shipping to certain countries due to material or size constraints. If we cannot ship an item to your location, it will be noted at checkout.

  • Returns & Refunds for International Orders: International returns must comply with our standard Refund and Return Policy. The customer is responsible for all return shipping costs, customs duties on the returned goods, and any associated fees. Refunds will be issued in USD and will be for the product cost only; original and return shipping, taxes, and duties are non-refundable.

VIII. Changes to This Policy

We reserve the right to update this Shipping Policy at any time to reflect changes in our practices, carrier services, or legal requirements. The updated policy will be posted on this page with a new “Last Updated” date.

IX. Contact for Shipping Questions

For any questions regarding shipping, tracking, or delivery, please contact our customer service team:

Email: danny@hlmsg.com
Subject Line: “Shipping Inquiry: Order #[Your Order Number]”

We appreciate your business and look forward to delivering your HLM Global LLC products!