We’re Here to Help You Grow

At HLM Global LLC, we believe that strong, open communication is the cornerstone of a great customer experience. Whether you have a question about a product, need assistance with an order, want to explore partnership opportunities, or simply wish to share your feedback, we are eager to hear from you. This page provides all the information you need to connect with the right team at the right time.

I. Our Commitment to Communication

Before we list the details, we want to affirm our commitment to you:

• Responsiveness: We strive to respond to all inquiries within 24-48 business hours.

• Clarity: We provide clear, helpful, and accurate information.

• Resolution: Our goal is to resolve your question or concern on the first contact whenever possible.

• Respect: Every inquiry is handled with professionalism, patience, and respect.

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II. Primary Contact Methods

1. Customer Service Email (General Inquiries & Order Support)

This is our recommended and most efficient method for non-urgent matters. Our dedicated customer service team monitors this inbox continuously.

• Email Address: danny@hlmsg.com

• Best For:

  • Pre-purchase product questions

  • Order status inquiries

  • Shipping & delivery questions

  • Returns, refunds, or exchange requests

  • Website feedback or technical issues

  • General company information

To help us serve you faster, please include in your email:

• Your full name

• Your order number (if applicable)

• A clear subject line (e.g., “Question about Pan Planter Size,” “Return Request for Order #12345”)

2. Phone Support

For more immediate or complex issues, you can reach us by phone. We understand that sometimes it’s easier to talk it out.

• Phone Number: +1 (849) 731-52489
  Please note: This number may incur international calling charges depending on your location. For cost-free initial contact, email is often the quickest route.

• Hours of Operation (Mountain Time):

  • Monday – Friday: 8:00 AM – 5:00 PM MT

  • Saturday: 9:00 AM – 1:00 PM MT

  • Sunday & Major Holidays: Closed

• Best For:

  • Urgent order issues that require immediate attention

  • Complex problems that are difficult to explain via email

  • Customers who prefer verbal communication

Pro Tip: Having your order number and account email ready before you call will significantly speed up the process.

3. Corporate & Business Address

For all formal business correspondence, partnership proposals, vendor inquiries, or legal notices, please use our registered corporate address.

• Company Name: HLM Global LLC

• Mailing Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

Please be advised: This is our official business registration address. For the fastest service regarding orders or customer support, using email or phone is strongly preferred, as mail delivery and processing can cause significant delays.

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III. Department-Specific Contact Guide

To ensure your message gets to the team best equipped to help, please refer to this guide:

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IV. Before You Contact: Quick Self-Help Resources

Often, the answer you need is immediately available. We’ve invested in creating comprehensive resource pages to empower you with instant information.

1. Order Tracking: Log into your account on hlmglobal.site and visit “My Account” > “Orders” for the most up-to-date tracking information, which is updated in real-time from our carriers.

2. Shipping Policy: Questions about delivery times, shipping costs, or international delivery? Our detailed Shipping Policy page has all the answers.

3. Returns & Refunds: Our process is clearly outlined in our customer-friendly Refund and Return Policy page, including instructions on how to initiate a return.

4. Payment & Security: Learn about our secure checkout, accepted payment methods (Stripe, credit/debit cards, Apple/Google Pay), and data protection in our Payment Methods and Privacy Policy pages.

5. Product Information: Each product page on our site contains detailed descriptions, specifications, dimensions, and high-resolution images. Be sure to review these carefully.

6. Frequently Asked Questions (FAQ): We’ve compiled answers to the most common questions we receive in our comprehensive FAQ section. It’s a great first stop!

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V. What to Expect When You Reach Out

To give you transparency into our process, here is what typically happens after you contact us:

Via Email:

1. Auto-Confirmation: You will receive an automated email acknowledgment confirming we have received your message. This email will contain a ticket/reference number. Please retain this.

2. Team Assignment: Your email is routed to the appropriate specialist based on its content.

3. Personalized Response: A customer service representative will investigate and provide a detailed, personalized response within our stated timeframe.

4. Follow-Up: If the issue requires additional steps (e.g., a replacement shipment), we will keep you informed at every stage until it is fully resolved.

Via Phone:

1. You will be greeted by a member of our small, dedicated team.

2. We will verify your identity for security purposes.

3. We will listen to your concern and work with you in real-time to find a solution.

4. If the issue cannot be resolved immediately, we will outline the next steps, create a case note, and follow up via email to ensure you have a written record.

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VI. Feedback: We Value Your Voice

Your feedback is invaluable to us. It helps us improve our products, our website, and our overall service. Whether it’s a compliment about a team member, a suggestion for a new product category, or constructive criticism about a process, we want to hear it.

• Share Your Experience: Feel free to send any feedback to danny@hlmsg.com with the subject line “Feedback.”

• Product Reviews: After you receive your order, consider leaving an honest review on the product page. Your insights help fellow customers make informed decisions.

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VII. A Final Note on Security

HLM Global LLC will NEVER:

• Ask for your password via email or phone.

• Call you unexpectedly to request credit card information.

• Send unsolicited emails asking you to click a link to “verify your account” unless you have initiated a password reset.

If you receive any communication that appears suspicious and claims to be from us, do not respond. Forward it immediately to danny@hlmsg.com so we can investigate.

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We Are Your Partner. Gardening and creating beautiful spaces should be enjoyable, not stressful. Our team at HLM Global LLC is genuinely passionate about the products we offer and is committed to ensuring your experience with us is seamless and positive from start to finish. Don’t hesitate to reach out—we’re here to help your projects (and our relationship) grow.

Thank you for choosing HLM Global LLC.

The HLM Global LLC Team